Privacy Policy | Kalakkan Offer

1 Information We Collect

When you browse our festival directory, register an account, or book tickets for an event on Kalakkan Offer, we collect information essential to facilitating your reservation:

Ticket Attendee Details

Customer Identity: First name, last name, or full attendee name.
Contact Information: Mobile phone number (used as primary verification for booking SMS and WhatsApp ticket passes) and email address (for E-Ticket PDFs and tax receipts).
Event Selection: Specific festival, event show dates, entry time slots, ticket tier (e.g. VIP, General, Early Bird), ticket quantities, and assigned seat/stall numbers (where applicable).
Booking Identifier: Unique alphanumeric booking reference, booking token, and cryptographic entry QR code payload.

Device & Technical Usage Data

We automatically log your IP address, browser type, operating system, network connection type, referral URLs, and timestamps when you interact with our pages to prevent bot abuse and ensure system stability.

2 Payment & Financial Security

Zero Card/Banking Storage: Kalakkan Offer does not collect, process, or store credit card numbers, debit card numbers, CVVs, expiration dates, or UPI PINs on our servers.

All payments are processed securely by certified third-party payment gateway partners (such as Easebuzz, Razorpay, or TiQr payment infrastructure). Payment gateways adhere strictly to the highest level of industry security standards (PCI-DSS Level 1 compliance) with end-to-end 256-bit encryption.

Our platform only receives non-sensitive confirmation metadata: transaction ID, payment status (e.g. Success, Pending, Failed), total amount in Indian Rupees (₹), and payment gateway reference number.

3 How We Use Your Booking Data

We process your ticket booking data exclusively for legitimate operational purposes:

Ticket Delivery & QR Codes

Generating digital entry passes, printable PDF tickets, and QR barcodes for rapid check-in at festival gates.

Event Notifications

Sending SMS, WhatsApp, or email updates concerning schedule revisions, venue changes, or emergency postponements.

Customer Support

Assisting you with ticket lookups, re-sending misplaced booking passes, and resolving transaction disputes.

Fraud Prevention

Detecting duplicate ticket usage, unauthorized resale, and chargeback prevention to protect festival attendees.

4 Data Sharing with Event Organizers

When you book a ticket for an event hosted on our platform, we share necessary booking details with the authorized Event Organizer responsible for hosting that festival:

Shared Data: Attendee name, mobile phone number, ticket type, quantity, and booking UID.
Purpose of Access: Venue gate scanning, verifying entry credentials, crowd control, and emergency safety notifications.
Restrictions: Organizers are contractually prohibited from selling, renting, or exploiting your personal information outside the scope of managing the event you purchased tickets for.

No Data Brokers: We do not sell or monetize personal attendee data to third-party data brokers or unaffiliated marketing companies.

5 Analytics, Marketing Pixels & Behavioral Tracking

We utilize trusted analytics services to understand how visitors explore our festivals, detect navigation friction, and measure the effectiveness of our promotions:

Google Analytics 4 (GA4)

GA4 gathers aggregated statistical data such as visitor numbers, popular festival categories, ticket purchase conversion rates, and browser languages. It operates with IP anonymization and does not track personal attendee identity.

Meta (Facebook & Instagram) Pixel

We utilize Meta Pixel tracking to display relevant event announcements on Instagram and Facebook. In addition to our platform pixel, individual event organizers may activate an organizer pixel on their specific event pages to measure ticket sales generated by their ad campaigns.

Microsoft Clarity (Heatmaps & User Experience Recording)

We use Microsoft Clarity to capture visual interactions (clicks, mouse movements, scrolling, and navigation paths) to discover broken buttons, confusing checkout steps, and technical bugs.

Strict Privacy Protection: Clarity does not record your real screen, webcam, or private computer files. It records DOM interface coordinates only. All text entered into form fields (such as phone numbers, attendee names, and email addresses) is automatically masked (••••••) before transmission. Keystrokes are never logged, and payment details are never accessible.

6 Data Security & Retention

We apply multi-layered technical safeguards including HTTPS (TLS 1.3) encryption in transit, strict database access controls, and rate-limiting on booking endpoints to protect against unauthorized access, loss, or disclosure.

We retain booking transaction records for the duration required to service your entry passes, resolve post-event customer queries, and satisfy statutory tax and GST audit obligations under Indian law.

7 Your Rights & Choices

Access & Review: You can request a summary of the booking records and personal information associated with your mobile number or email.
Correction: If an attendee name or contact detail was mistyped during checkout, contact support prior to event check-in to have it updated.
Cookie Management: You can block or delete tracking cookies through your browser settings or opt out of personalized advertisements via Google and Meta ad settings.

8 Contact Us & Grievance Support

For questions, privacy requests, or data inquiries regarding this policy or your ticket reservations, please reach out to our team:

Kalakkan Offer Privacy Team

Response timeframe: 24 – 48 business hours

[email protected]